Dealing with Conflict - Loveland

Event Capacity Has Been Reached, please enter name on waitlist

Event Date: 1/24/2019
8:00 AM - 4:00 PM


Event Overview
The Ranch Events Complex
5280 Arena Circle Mckee Building: Berthoud/Loveland Room
Loveland, Colorado
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Program Topics:

Experts who study successful people suggest that success is 90 percent attitude and 10 percent skill. This workshop will address both attitude and skill as they relate to handling conflict. We will explore different perspectives on conflict resolution and their effectiveness and practice skills that support effective conflict resolution.  
Participants will take the Style Matters Assessment, which will enable them to find out which of the five main conflict-handling styles is their preferred style, the strengths and limitations of each style, and which styles they would benefit from developing. Participants will also discover where they may have “reactive” responses that interfere with their ability to resolve conflict. The workshop will cover conflict that may result from personality styles, communication styles, and competing priorities and values. The importance of working toward win/win results will be emphasized throughout.

Participants will:

  • learn the five main approaches to handling conflict and determine their preferred approach.
  • practice using the five approaches appropriately.
  • explore the role of listening in understanding the other person’s point of view.
  • analyze past conflict situations to understand contributing factors.
  • practice responding constructively when disagreements occur.
  • learn to distinguish between positions and underlying concerns.
  • learn how to better manage conflict in group settings such as team meetings.

Roads Scholar I

This course is an elective in the Roads Scholar I course track.

Registration Fee

The registration fee for this class is $50 per person for employees of government agencies and $75 per person for non-government agencies. Fee includes class handout and lunch. Invoices will be sent upon receipt of registration form. Invoices can be paid by cash, check, money order, or credit card.

Cancellation Policy

Please be considerate of those on the waiting list, cancel early if necessary. A full refund will be made if you cancel no later than 3 business days prior to the training day; otherwise, you will forfeit the registration fee.

Special Notes

In order to receive credit for this class, attendees must stay until the end when it is dismissed by the instructor and class certificates are awarded.


Lundy, Phyllis

Phyllis Lundy, President of Lundy Professional Development Resources, Inc., has more than 25 years of experience in human resources, business management, training, facilitation, team building, coaching and consulting. Phyllis is a qualified instructor for the Myers-Briggs Type Indicator. She is on the adjunct training staff for Right Management, Transportation Learning Network, and Western Management Development Center. Formerly a trainer for The Graduate School of the USDA, she is a recipient of their Faculty Excellence award. Providing training in the private, public and non-profit sectors, she has designed workshops in over 50 topics for leadership teams, managers, supervisors, team building, leadership, change management, performance, customer service, communication skills, process improvement, and numerous other leadership and workplace skills.